Course Purpose
Welcome to this course!
The purpose of this course is to enable you to acquire the skills and knowledge of quality control and quality assurance, and to apply them effectively.
This course will enable you understand:
- Quality control and assurance
- Quality control procedures
- Total quality in industrial management
- Design quality methods
Course Learning Outcomes
CLO1: Explain quality control and assurance
CLO2: Analyze quality control charts
CLO3: Describe Total quality in industrial management
CLO4: Apply design quality methods
Course Content
Statistical Quality control: Statistical quality control in manufacturing, Quality control data analysis.
Quality Assurance: Overview of quality assurance in ensuring customer satisfaction and business success, Methods for developing and implementing a quality assurance program in a manufacturing or service industry; The role of quality assurance in regulatory compliance and risk management.
Design Quality: Methods for measuring and assessing design quality, such as quality function deployment (QFD), Failure Mode and Effects Analysis (FMEA). Case study of use of design quality in a manufacturing firm.
Total Quality Management: Principles and practices of Total Quality Management (TQM), Tools and techniques for implementing TQM, such as Six Sigma, Lean Manufacturing, and Kaizen; The role of leadership in driving TQM and creating a culture of quality within an organization.
Quality Management Standards: ISO 9001:2015 quality management system standard: Overview, requirements, benefits, and implementation process.
Quality Economics: Costs and Benefits of Quality Control and Assurance, Reliability and Service Quality: Ensuring Product Performance and Customer Satisfaction.
Proactive and Reactive Quality Assurance and Control Techniques: Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), Corrective and Preventive Action (CAPA).
Certification as part of quality Assurance: Overview of certification and its importance in quality assurance, Certification process and requirements for obtaining and maintaining certification in quality assurance.
Quality Control Charts and Manuals: Types of Quality Control Charts, Control Chart Interpretation and Analysis. Tools for Continuous Improvement. Case study for use of quality control charts and manuals.