Course Purpose
The course will enable the learner to gain a good command of fundamental quality theories and knowledge based on Total Quality Management (TQM) and ISO certification in an organization. Moreover, it provides a complete overview of the processes, challenges, and problems associated with quality management in organizations.
COURSE OBJECTIVES
This course seeks to enable learning about:i. Principles and practices of quality management in the context of entrepreneurship.
ii. Quality management concepts and tools for entrepreneurial ventures.
iii. Problem-solving skills, with emphasis on applying these skills in the context of quality management in entrepreneurship.
iv. Innovative solutions to real-world problems.
Course Learning Outcomes
ELO 1: Describe key principles and practices of quality management in entrepreneurship.
ELO 2: Analyze quality management concepts and tools within entrepreneurial contexts.
ELO 3: Apply quality management approaches to address complexity problems in entrepreneurial ventures.
ELO 4: Formulate innovative solutions to quality management challenges in entrepreneurship.
Course Content
The Concept of Quality and Quality Management (Meaning of quality and quality management, TQM as a concept, Quality assurance and Quality improvement).
Principles and Processes of Quality Management (Introducing and Implementing TQM, Principles of quality management (QM), Quality design process, and Components of a TQM programme).
Quality, Society, and Institutions (Role of society in sustaining quality practices, Impact of quality practices on employees, institutions, and society, The Relationship Between Quality Management and Society, and Influence of Quality Management on Institutions and Societal Development),
Quality and the Environment (Environmental policies on quality management, Culture and quality, TQM Theories and Environmental Integration, and Sustainable Quality Practices).
Quality and the Law in Business Entrepreneurship (Legal aspects in enforcing quality practices, Quality and product liability, Regulatory Compliance and Standards in Quality Management, and Ethical Considerations and Consumer Protection).
Complexity in Quality Management in Business Entrepreneurship (Understanding Complexity in Quality Management, Sources of Complexity and Organizational Integration, Approaches and Tools for Managing Complexity, and Quality, Sustainability, and Real-World Applications).
Quality, Productivity, and Competitiveness (Productivity and quality management, Quality and competitiveness, Quality certification, and Continuous Improvement and Innovation).
Data-Driven Quality Management (Data‑Driven Quality Performance: Analytics, KPIs, and Real‑Time Monitoring, Incorporates tools such as dashboards, business intelligence, and predictive analytics, Data-Driven Continuous Improvement, and Decision-Making and Strategic Alignment).
Global Standards and Certification in Entrepreneurship (ISO standards, industry-specific certifications, and international best practices, Practical steps for startups and SMEs to achieve compliance, Certification processes and audit requirements, and Integration of global standards into organizational strategy and operations).
Digital Transformation and Emerging Trends in Quality Management (Quality Management in Digital Products and Services, Application of Agile and Adaptive Quality Frameworks, Use of Emerging Technologies in Quality Monitoring and Digital Traceability and Accountability Systems).